Refund Policy
Last updated: August 2026
This policy applies to monthly subscriptions and data packages purchased through 45VPN. It explains the refund window, review criteria, processing steps, and return rules for different payment methods. By submitting payment, users confirm that they have reviewed the plan page, Terms of Service, and this policy. If an order meets the conditions below, 45VPN will review the request using the order record and actual usage.
Eligibility and Refund Window
The no-questions-asked refund applies to an account's first paid order. Users requesting a refund within the window do not need to prove that the network acceleration service has failed or provide a specific reason. They must still submit the information needed to identify the order and payment record, so payment ownership can be verified and an incorrect return avoided.
Renewals, upgrades, and later repeat purchases on the same account do not restart the first-payment refund window. Monthly subscription traffic resets each month from the activation date, and an upgrade difference is calculated against the remaining days. Requests involving an upgrade are reviewed together with the original order, upgrade record, and current subscription status. Data packages remain available until used and never expire; without a refund request, they do not become invalid over time.
Exclusions
Requests submitted after the refund window are outside the scope of a no-questions-asked full refund. 45VPN may reject another refund or request additional verification if the purchased plan's included traffic has been exceeded, the refund process has been used to repeatedly purchase and consume the service, false payment information was submitted, or the order has already been refunded.
Accounts restricted or terminated for violating the Terms of Service are not eligible for a no-questions-asked refund. This includes unauthorized sharing or resale of a subscription, interfering with route operations, or other prohibited uses. If a payment record is disputed, the transaction status is unconfirmed, or payment information cannot be matched to the account order, processing will pause until the required information is verified.
Different devices, locations, and destination services may be affected by local networks, platform rules, and route selection. A single connection experience that differs from expectations does not remove the right to request a refund within the window. Users may also describe their environment in a ticket so route or client configuration issues can be investigated first.
Request Process and Required Information
Refund requests must be submitted through the ticket function in the user panel. No email address is required for registration; a username and password are enough to access the account. To prevent a refund from being sent to the wrong transaction, the ticket should include the account username, relevant order record, actual payment amount, payment method, payment time, and verifiable payment proof.
For payments made through Alipay or WeChat Pay, users may submit a transaction record that matches the order. For USDT payments, provide the on-chain transaction hash, asset type, and network used. Within the refund window, users may briefly state a reason or simply request a no-questions-asked refund; the stated reason does not replace order verification.
If information is incomplete, the payer cannot be matched to the order, or the transaction remains pending confirmation, the review team will request more information in the ticket. Users should retain account access and check ticket replies. 45VPN does not collect payment information through this policy page and does not ask users to publish sensitive credentials.
Original Payment Method and Processing Time
Payments made through Alipay or WeChat Pay are generally returned to the original payment channel after approval. The refund amount is based on the eligible actual payment amount and is not transferred to another account unrelated to the original order. If the original payment channel is closed, restricted, or unable to receive the refund, users should explain the situation in the ticket so the review team can confirm an available method based on the payment record.
After 45VPN completes the review and submits the refund, the actual arrival time depends on the payment channel's processing progress. Bank processing, payment platform maintenance, holiday settlement, or transaction status reviews may affect the displayed time, so this policy does not promise a fixed arrival time. Users can check the status through the original payment channel's transaction record. If the refund remains unshown for an extended period, continue the discussion in the original ticket instead of creating a duplicate request.
USDT Refunds and Processing Differences
USDT transactions do not use the automatic original-channel return process available for Alipay or WeChat Pay. After a request is submitted, 45VPN first verifies the on-chain transaction hash, payment amount, asset type, network used, and their relationship to the order. Once verification is complete, users must confirm in the ticket the address and network that can receive the refund. An unconfirmed address will not be used directly.
Blockchain transactions generally cannot be reversed once sent. Users should check the receiving address, asset type, and network carefully. Assets that cannot be received because of incorrect information supplied by the user may not be recoverable. If the transaction has not received network confirmation, the hash cannot be found, or the payment amount cannot be matched to the order, the refund will wait until verification is complete.
Review Results and Disputes
The review result will be recorded in the original ticket. If approved, the ticket will state the refund status and return method. If declined, it will explain the specific policy reason. If a user believes the order status, traffic record, or payment ownership assessment is incorrect, they may add transaction proof and an explanation in the same ticket for 45VPN to review again.
After a refund is completed, the subscription service, remaining traffic, and related access rights for the order may be terminated. Before submitting a request, users should confirm that they no longer depend on the order for cross-border access or international route connections. This policy applies together with the Terms of Service. Account violations, payment disputes, and unusual transactions are handled according to verified order and usage records.